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Talkdesk

Unwrap supports transcribing call recordings from Talkdesk as feedback entries.

Steps to integrate​

To setup your Talkdesk integration, go to our Integrations page and find the "Talkdesk" integration.

  1. Name your Integration: Enter a descriptive name for your Talkdesk integration.
  2. Enter your Talkdesk domain name: Enter your company's name as it appears in the URL when you're using Talkdesk. For example, if your URL reads https://unwrap-sample.mytalkdesk.com then enter unwrap-sample.
  3. Enter your client ID and client secret: Enter these values so Unwrap can authenticate to your Talkdesk account. These values can be generated by following the Talkdesk directions here.

The following steps are optional:

  1. Enter call types to include: A comma-separated list of call types to include in the imports. If you enter nothing we will import all available data.
  2. Business hours only: If you enter 1 we will only import calls classified by Talkdesk as being during business hours, defaults to 0 (import all calls).
  3. Tags to include: A comma-separated list of tags for calls you want to include. If left blank, all calls will be imported.
  4. Tags to exclude: A comma-separated list of tags for call you want to exclude. If left blank, no calls will be excluded from the import.