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Jira

Unwrap integrates natively with Jira to collect and analyze product feedback.

Step 1: Create New Jira Integration​

  • Go to the Integrations page in Unwrap.
  • Locate the "Jira" integration and click Select.

Step 2: Enter Jira Information​

You’ll be prompted to provide the following details:

  • Integration Name: Enter a unique name for this integration that accurately reflects the feedback source or purpose (e.g., "Jira Product Feedback"). Name the integration as accurately as possible to ensure clarity for your team.
  • API Key: Enter your Jira account’s API Key. You can generate an API Key from your Jira account settings under “API Tokens.” Make sure the key has sufficient permissions to access the projects and issues you want to integrate.
  • Site Name Provide your Jira site name (e.g., yourcompany.atlassian.net). This ensures Unwrap connects to the correct Jira instance.
  • Project Key: Enter the key of the Jira project you want to connect (e.g., PROD). You can find the project key in your Jira dashboard, usually displayed next to the project name.
  • Admin Email: Enter the email address associated with your Jira administrator account. This is used for authentication and to ensure proper access rights.

Step 3: Validate and Submit​

  • Click Validate to confirm your API Key and IDs.
  • Once validation is successful, click Submit.
  • Data ingestion and analysis will begin. Please allow 2–3 hours for your Jira data to appear in Unwrap.