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Subscribing to Alerts

Alert Types​

Unwrap delivers a few different types of proactive alerts about changes in your feedback:

  • Group Subscriptions: Receive a daily or weekly summary of new feedback categorized into any Group you want to follow.
  • Volume Alarms: Configure your own alarms for feedback that crosses a threshold of volume. You can filter these alarms based on volume of feedback from a specific sentiment, star rating, our source.
  • Digests: Once a week or month, depending on your plan tier, you'll receive an email digest packaged with key insights, including recent spikes and drops in areas of interest in your feedback. See here for more comprehensive Digests documentation.

Group Subscriptions and Volume Alarms can be received in Slack or email. See here for more information on integrating your Slack workspace.

Group Subscriptions​

Groups can be subscribed to from the Group card by clicking on the "bell" icon. Subscriptions are great to keep track of issues you are actively working on (e.g., ongoing bug fix), or ones that require immediate action (e.g., legal escalations). Subscriptions

Volume Alarms​

Alarms can be configured on the Alerts page. For example, if you want to keep on top of any negative public feedback, you can set up an alarm to notify you if you receive more than 5 pieces of negative feedback in a 1 day span, or 5 pieces of feedback rated less than 4 stars.