📄️ Overview
To analyze your feedback, you must first integrate it into Unwrap's platform. Unwrap makes this easy through a wide selection of integrations with platforms where you collect feedback. The process is typically less than 5 minutes of work for you.
📄️ Gladly
Unwrap integrates natively with Gladly to bring in Gladly tickets, conversations and phone calls. The documentation below is applicable to both our Gladly integration, which imports text-based conversations, and the Gladly Phone Calls integration.
📄️ Gong
Unwrap integrates natively with Gong to pull in call transcripts.
📄️ Intercom
Unwrap integrates natively with Intercom to pull in transcripts of chats between your customer service operators and your customers.
📄️ Medallia Survey
Unwrap integrates with Medallia Survey to import and analyze customer feedback from your Medallia surveys, providing actionable insights to improve your customer experience.
📄️ Pendo
Unwrap integrates natively with Pendo to collect and analyze product feedback.
📄️ Qualtrics
Unwrap integrates natively with Qualtrics to bring in survey responses.
📄️ Salesforce Message In-App and Web
Unwrap integrates with Salesforce Message In-App and Web to import and analyze your user messages, providing insights from customer interactions within your applications and website.
📄️ Salesforce Support Chat
Unwrap integrates with Salesforce Support Chat to import and analyze your customer support conversations, giving you actionable insights from every interaction.
📄️ Zapier
Unwrap uses Zapier to allow you to ingest feedback from thousands of other apps into Unwrap. Zapier is a no-code tool that allows you to create simple data pipelines between two apps (called Zaps) based on “triggers”.
📄️ Zendesk
We support two forms of feedback from Zendesk: A) Tickets and B) Support Chats. For both, you'll be asked to authenticate to your company's Zendesk instance, which will allow to start pulling tickets or chats.
📄️ Snowflake
Unwrap integrates natively with Snowflake via Secure Data Sharing, a feature built in to Snowflake. At a high level, if you store feedback data in a Snowflake table, you can privately and securely share that data with Unwrap's Snowflake account so that we can pull that data into your Unwrap instance on a programmatic basis.
📄️ Facebook Groups
We support pulling in A) Posts and B) Comments on Posts from public and private Facebook Groups. Each post and each comment is treated as an indvidual feedback entry in Unwrap. Per Facebook's API restrictions, we will only be able to pull posts and comments that occur after the steps below are completed, which means Unwrap will not be able to backfill historical data.
📄️ Github Issues
Unwrap integrates natively with Github Issues from your repository.
📄️ Kustomer
Unwrap allows you to connect with Kustomer to bring in support tickets and customer interactions, providing valuable insights into your customer support data. To get started, you'll need a Kustomer API key with the appropriate permissions.
📄️ S3 Data Ingestion
Unwrap can ingest data from S3. This page describes how to set up S3 data ingestion for your Unwrap account.
📄️ BigQuery Data Access Guide
Overview
📄️ Integrating Custom Fields
Unwrap allows you to integrate additional metadata fields associated with each entry of feedback you ingest into your Unwrap views. These custom fields can then be used to do powerful slicing of your feedback analysis to answer questions like:
📄️ PII Redaction
Overview