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Real-time Alerts

To highlight emerging, critical customer complaints in your constantly evolving feedback corpus, Unwrap will detect, summarize, and send you real-time alerts proactively on new/trending issues, as soon as they are found by our system.

RTA Example

What gets included in real-time alerts?​

By default, real-time alerts identify key insights across all your Unwrap Views where data is regularly ingested. They focus on highlighting:

  • Newly identified patterns of customer feedback
  • Existing patterns of feedback that are significantly elevated or spiking compared to historical datapoints

The data sources that power your real-time alerts will be listed in each real-time alert you receive from us.

Who receives real-time alerts?​

By default, real-time alerts are sent to everyone in your Unwrap organization. If you want specific individuals to start receiving real-time alerts, invite them to join your organization. You can also contact us (contact@unwrap.ai) if you want to add additional distribution lists added to the recipients.

Can we customize my real-time alerts to include things I care about most?​

Yes. By default, we include insights our system deems the most important, but contact us if there are specific types of insights or product areas you would like your real-time alerts to focus on.

How frequently do real-time alerts get delivered?​

This depends on the size of your feedback corpus, number of distinct feedback groups identified by our system, and the degree to which your feedback changes on a day-to-day basis. There may be some weeks where you receive two or three real-time alerts in a single day, and other weeks where you receive none.

You can customize the sensitivity threshold for your real-time alerts as well, if you find you are receiving too few or too many.

What if I have feedback or a question about a real-time alert?​

We love feedback! Send us a note at contact@unwrap.ai.