PII Redaction

Overview

One common concern during data integration is PII, which may exist in the verbatim text of feedback you integrate into Unwrap. We offer a turnkey solution for PII redaction, through AWS Comprehend.

When feedback is imported into Unwrap, you can enable PII redaction, which will use AWS Comprehend to scan for all major categories of PII, which you can find listed here. Unwrap permanently destroys the unredacted version of the text, and ingests only the redacted version.

For example, here is a sample of unredacted feedback:

I ordered two shipments that didn't arrive. The name on the order is John Smith and the address is 147 State St, Santa Barbara CA. Can you check on why your website is saying it was delivered?

After going through redaction, it will get ingested into Unwrap as:

I ordered two shipments that didn't arrive. The name on the order is REDACTED_NAME and the address is REDACTED_ADDRESS. Can you check on why your website is saying it was delivered?

FAQs

Is the unredacted data stored anywhere?

Unredacted data is permanently destroyed as soon as the data is redacted. It's never logged or stored in Unwrap, nor by AWS. If you are uploading a CSV, that CSV is destroyed once it's run through redaction.

What integrations is PII redaction available for?

PII redaction is available for all integration types.

How do I enable PII redaction?

PII redaction requires working with Unwrap's account management team. We don't offer enabling this self-service. If you would like to enable it for one of your integrations, please reach out to your account manager.

Is PII redaction free?

Unwrap does charge for PII redaction, as we incur costs from AWS Comprehend. Please reach our to your account manager to get a quote if you are interested in enabling PII.