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Salesforce Chatter

Unwrap integrates with Salesforce Chatter to import and analyze your internal company feed posts and conversations, giving you actionable insights from employee communications and feedback.

Step 1: Create New Salesforce Chatter Integration​

  • Go to the Integrations page in Unwrap.
  • Locate the "Salesforce Chatter" integration and click Select.

Step 2: Enter Salesforce Information​

You'll be prompted to provide the following details:

  • Integration Name: Enter a unique name for this integration that accurately reflects the feedback source or purpose (e.g., "Salesforce Chatter - Internal Feedback"). Name the integration as accurately as possible to ensure clarity for your team.
  • Salesforce Domain Name: Enter your Salesforce subdomain only. For example, if your Salesforce URL is https://mycompany.my.salesforce.com, enter just mycompany.
  • Auth Token: Provide your Salesforce refresh token for authentication. This token is used to access the Salesforce Chatter API. You can obtain this token through Salesforce OAuth2 authentication.

Step 3: Authenticate, Validate, and Submit​

  • Click Authenticate to connect your Salesforce account using your domain and refresh token.
  • Once authenticated, click Validate to confirm your domain and authentication credentials.
  • After validation is successful, click Submit.
  • Data ingestion and analysis will begin. Please allow 2–3 hours for your Salesforce Chatter data to appear in Unwrap.

What Data is Imported​

The Salesforce Chatter integration imports the following data:

  • Company Feed Posts: All posts from your organization's company feed
  • Post Content: Text content from feed posts, including headers and body text
  • Comments: All comments on feed posts with their full conversation threads
  • User Information: Display names of users who created posts and comments
  • Post Metadata: Creation dates, post IDs, and other metadata
  • Direct Links: Permalinks to original posts in Salesforce

Rate Limits, Pagination, and API Considerations​

The integration respects Salesforce's API rate limits and includes:

  • Data is fetched in batches of 100 feed elements per request
  • Recent comment count is limited to 25 comments per post
  • Posts are sorted by creation date (newest first)