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Creating an Unwrap Survey Integration

Learn how to set up an Unwrap Survey integration to automatically collect and analyze customer feedback through surveys. This integration allows you to create, send, and analyze surveys that feed directly into Unwrap's powerful analytics and NLP processing capabilities.

Overview​

Unwrap Survey integration enables you to collect structured feedback through customizable surveys that are automatically analyzed alongside your other feedback sources. This creates a comprehensive view of customer sentiment and feedback across all touchpoints.

Integration Benefits​

Unified Feedback Analytics​

  • Single Dashboard: Survey responses appear alongside other feedback sources
  • Comprehensive Analysis: NLP processing extracts themes and sentiment from survey responses
  • Cross-Source Insights: Compare survey feedback with support tickets, reviews, and other sources
  • Trend Analysis: Track feedback trends across different collection methods

Advanced Survey Capabilities​

  • Custom Branding: Professional surveys that match your brand identity
  • Flexible Question Types: Both quantitative (rating) and qualitative (open-text) questions
  • AI Follow-up question: Allows room for elaboration on feedback that is too broad
  • Real-time Analytics: Immediate insights as responses are collected

Prerequisites​

Before setting up your Unwrap Survey integration:

Account Requirements​

  • Active Unwrap account with survey functionality enabled
  • Appropriate user permissions to create and manage integrations
  • Organization-level access to survey features

Create Survey Integration​

Step-by-step process​

  1. Navigate to Integrations

    • Go to your Unwrap dashboard
    • Click on "Integrations" in the main navigation
    • Click on "+ New Integration" button in the "Add New Integration" modal
    • Look for "Unwrap Surveys" in the available integrations

  2. Create New Survey Integration

    • Click "Select" next to Unwrap Surveys
    • Click the correct survey from the options
    • Click "Create Integration"
    • This will initiate the survey integration setup process

Response Handling​

  • Automatic Processing: Responses automatically flow into Unwrap analytics
  • Real-time Updates: Live updates as responses are received
  • Data Integration: Survey data integrates with existing feedback sources

Next Steps​

After setting up your Unwrap Survey integration:

  1. Analyze Results - Review insights in your Unwrap analytics dashboard
  2. Scale Operations - Expand survey programs based on successful results

For additional support or questions about survey integration, contact our support team at contact@unwrap.ai.