August
Dynamic Group Summaries, Real-Time Alert Enhancements, and New Integrations
This month’s updates make Group summaries responsive to filters, improve how Unwrap detects emerging feedback patterns in real time, and includes new data integrations. Here's what's new:
Dynamic Group Summaries: Filter-aware insights
Group page summaries (as well as charts and feedback entries) are now fully responsive to applied filters. For example, if you change the default date range within a Group or apply an available filter from the drop down menu (Source, Region, etc), the summary will automatically update to reflect the scope of the filtered dataset.
This makes it easier to isolate patterns within a specific segment or date range and get a more accurate understanding of what’s happening in context to the filters you apply.
Learn more about the Group page
Real-Time Alerts: Faster detection, broader coverage
We’ve increased the coverage of real-time alerts across more feedback sources.
Time to detection has also improved significantly. Patterns that were previously surfaced within the same day are now delivered within a few hours, improving visibility into fast-moving trends.
Learn more about Real Time Alerts.
Data Integrations: G2, Clari CoPilot, and HubSpot improvements
We’ve added new feedback integrations with G2 and Clari CoPilot.
We also released an update to our HubSpot integration. You now have the ability to connect to more Hubspot endpoints—to retrieve phone calls and associate what Unwrap pulls in with contacts & companies in Hubspot.
