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August

Dynamic Group Summaries, Real-Time Alert Enhancements, and New Integrations

This month’s updates make Group summaries responsive to filters, improve how Unwrap detects emerging feedback patterns in real time, and includes new data integrations. Here's what's new:

Dynamic Group Summaries: Filter-aware insights

Group page summaries (as well as charts and feedback entries) are now fully responsive to applied filters. For example, if you change the default date range within a Group or apply an available filter from the drop down menu (Source, Group Name, etc), the summary will automatically update to reflect the scope of the filtered dataset.

This makes it easier to isolate patterns within a specific segment or date range and get a more accurate understanding of what’s happening in context to the filters you apply.

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Learn more about the Group page

Real-Time Alerts: Faster detection, broader coverage

We’ve increased the coverage of real-time alerts across more feedback sources.

Time to detection has also improved significantly. Patterns that were previously surfaced within the same day are now delivered within a few hours, improving visibility into fast-moving trends.

Real Time Alert

Learn more about Real Time Alerts.

Data Integrations: G2, Clari CoPilot, and HubSpot improvements

We’ve added new feedback integrations with G2 and Clari CoPilot.

We also released an update to our HubSpot integration. You now have the ability to connect to more Hubspot endpoints—to retrieve phone calls and associate what Unwrap pulls in with contacts & companies in Hubspot.

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Learn more about integrations.