Home Page: Trending Reports, Real-Time Alerts and Pinned Content
Last updated: November 13, 2026
Unwrap’s Home page brings your team's subscription reports, real-time alerts and the content you've pinned into one place, so you can see what's changing in your customer feedback as soon as you log in.
What the Unwrap Home Page Shows
The Home page is where you land when you open Unwrap. It shows the subscription reports pinned for your team, such as a report on what's trending in your feedback, alongside real-time alerts for new or spiking issues.
You can also pin the reports, Boards, charts and Groups you check most often, so the analysis that matters to your work stays one click away. From the Home page, you can ask the Unwrap Assistant a question about anything you want.
Before You Start
No special prerequisites. The Home page is available to all users in your organization. A few parts of it depend on setup that Unwrap handles for you:
Default charts are pinned when Unwrap sets up your View for the first time.
The team-wide subscription report appears once an Unwrapper (a member of the Unwrap team) sets it up and pins it for your View.
Suggested Assistant questions are tailored to the role set for you during onboarding.
How the Home Page Works
The Home page is made of cards. Some are shared by everyone in your View, and some are personal to you.
Subscription Reports
A subscription report is a report that's sent on a schedule. It can cover trending Groups across all of your feedback, or focus on specific issues you want to follow. A pinned subscription report updates with new content each time it's sent.
As a baseline, Unwrap creates a subscription report for your team, such as a trending report or a feedback snapshot, and an Unwrapper pins it to everyone's Home page in the View. In a trending report, the Assistant picks out the trending Groups that are most actionable over the report's period, usually one week.
You can also set up your own subscription reports through the Assistant. Ask the Assistant to create a subscription report, or open a report from any Assistant conversation and create a subscription from it. Then pin your subscriptions to your Home page alongside the team's report.
Single-Send Reports
A single-send report is a one-time report, such as one you create from an Assistant conversation. Pinned single-send reports stay on your Home page for one week.
Real-Time Alerts
The real-time alerts card shows new issues and spikes in existing issues as Unwrap detects them. Everyone in the View sees the same alerts. Real-time alerts can also be sent to you by email or in Slack, so you hear about a new or spiking issue without opening Unwrap.
Charts and Boards
When Unwrap sets up your View, it pins a set of default charts from your Boards to the Home page. You can unpin any of them and pin charts or whole Boards of your own.
Groups
A Group is a collection of feedback that shares one cohesive pattern, such as feedback where customers say "My 2FA verification code is never getting sent." Unwrap groups feedback at the sentence level, so one long support ticket can feed several Groups.
Pin a Group to keep its trend on your Home page. Click it to open the Group page and read the feedback behind it.
Assistant
The Assistant chat box sits on the Home page with suggested questions tailored to your role. See Ask the Assistant From the Home Page below.
Who Sees Each Home Page Card
Card | Who sees it |
|---|---|
Team-wide subscription report | Everyone in the View |
Real-time alerts | Everyone in the View |
Default charts | Everyone in the View |
Reports, Boards, charts and Groups you pin | Only you |
Unpinning a team-wide report or a default chart removes it from your Home page only. Your teammates still see it.
Getting Started: Pin Content to Your Home Page
A confirmation appears each time you pin something.
Pin a Report From an Assistant Conversation
Open the report. In any Assistant conversation, ask the Assistant to make a report, or click View report at the bottom of the conversation. The report opens in a modal.
Click Pin to your homepage. The option is in the bottom right of the modal. From the same modal you can also create a subscription from the report, share it by email or Slack, or download it as a PDF.
A pinned single-send report stays on your Home page for one week.
Pin a Subscription Report
Go to the Reports page.
Click the Subscriptions tab. It sits between Shared with me and Templates.
Click the bookmark icon next to the subscription. Hovering over the icon shows Pin to your homepage.
The report card updates on your Home page each time the subscription is sent.
Pin a Board
Click the Boards tab in the navigation, below Reports and above Taxonomy.
Click the bookmark icon next to the Board you want to pin.
Pin a Chart
Open the Board that contains the chart.
Click the three dots in the top right of the chart.
Click Pin chart to homepage.
Pin a Group
From the Group page:
Open the Group.
Click the bookmark icon in the top right, right above the date range.
From the Taxonomy page:
Go to the Taxonomy page.
Click the three dots (on the right side) next to the Group.
Click Pin.
Unpin a Report
You can unpin a report from either of two places:
On the Home page: click the bookmark icon in the top right of the report card.
On the Reports page: click the bookmark icon next to the report in the Subscriptions tab or the single-send list.
A confirmation appears when you unpin. Unpinning a team-wide report removes it from your Home page only.
Ask the Assistant From the Home Page
Type a question into the Assistant chat box, or click one of the suggested questions. Suggested questions are tailored to the role set for you during onboarding. Your conversation opens on the Assistant page, where answers come with charts, tables and links to the feedback behind them.
Questions to try:
"Find the top root cause driving [problem] and help me prioritize solutions with verbatim evidence."
"Show me the top issues under [Group Name], then break them down by [customer cohort]."
"What feedback has changed since [change] launched on [date]?"
"I own [feature area]. What should I be focusing on?"
To keep an answer on your Home page, turn the conversation into a report and pin it (see Pin a Report From an Assistant Conversation).
Configuration Options
Option | Description | Default | Who can change it |
|---|---|---|---|
Team-wide subscription report | The report pinned to every Home page in the View | Pinned by an Unwrapper during setup | Unwrappers pin it for the team; any user can unpin it from their own page |
Default charts | Charts from Boards shown on every Home page in the View | Chosen by Unwrap when the View is first set up | Any user can unpin them from their own page |
Personal pins | Subscription reports, single-send reports, Boards, charts and Groups you pin | None | You |
Suggested Assistant questions | Questions shown in the Assistant chat box | Tailored to your role | Set during onboarding; contact Unwrap to change your role |
Best Practices
Start with your team's subscription report. It's the fastest way to see what has changed in your feedback since the last report.
Pin subscription reports for the analysis you check every week. They refresh each time they're sent, so the card on your Home page always shows the latest version.
Pin the Groups tied to your roadmap or functional area. Keeping them on your Home page makes it easy to spot when an issue you own starts to move.
Turn a useful Assistant answer into a report. Pin it while it's relevant, or create a subscription from it if you'll want the same analysis again.
Limitations
Pinned single-send reports are removed from your Home page after one week. To keep an analysis on your Home page longer, create a subscription from the report and pin the subscription.
Only Unwrappers can pin a report to everyone's Home page. Users can pin content to their own Home page only.
Unpinning a team-wide report or default chart removes it for you only. It stays on your teammates' Home pages.
You can't change your role yourself. If your role changes, contact Unwrap so your suggested Assistant questions stay relevant. Let them know your new role and which View you work in.
FAQs
Q: Can my teammates see what I've pinned? A: No. Everything you pin is visible only on your Home page. The team-wide subscription report, real-time alerts and default charts are the same for everyone in the View.
Q: If I unpin the team's subscription report, does it disappear for everyone? A: No. It's removed from your Home page only.
Q: Why did a report disappear from my Home page? A: Pinned single-send reports are removed after one week. Pinned subscription reports stay until you unpin them.
Q: How often does a pinned subscription report update? A: Each time the subscription is sent, the card on your Home page updates with the new content.
Q: What's the difference between the Home page and the Usage page? A: The Home page is about your customers' feedback. The Usage page shows how your team uses Unwrap, such as active users and Assistant adoption. Only Organization Admins can see it.
Related Articles
Reports: create, share and subscribe to reports
Boards: build charts to track the issues you care about
Real-Time Alerts: get notified by email or Slack when an issue appears or spikes
Groups and Taxonomy: how Unwrap organizes your feedback
Unwrap Assistant: ask questions about your feedback