Medallia Survey

Last updated: March 9, 2026

Medallia Survey

Unwrap integrates with Medallia Survey to import and analyze customer feedback from your Medallia surveys, providing actionable insights to improve your customer experience.

Step 1: Start Integration Setup

  • Go to the Integrations page in Unwrap.

  • Locate the Medallia Survey integration and click Connect.

Step 2: Enter Integration Information

You’ll be prompted to provide the following details:

  • Integration Name: Enter a unique name for this integration that accurately reflects the feedback source or purpose (e.g., "Medallia Retail Surveys"). Name the integration as accurately as possible to ensure clarity for your team.

  • Client ID: Enter the Client ID for your Medallia OAuth credentials.

  • Client Secret: Enter the Client Secret for your Medallia OAuth credentials.

  • Domain: Enter your Medallia API domain (not the full URL). For example: acme.api.medallia.com would be acme

  • Survey Names: Enter a comma-separated list of survey names to import (e.g., Retail Store Purchase Survey,Online Checkout Survey).

  • Custom Medallia Fields: Enter a comma-separated list of custom fields from Medallia to extend metadata. Examples: a_action_plan_number_of_tasks,a_adhoc_distribution

  • Medallia Region: Defaults to com for US customers. If your Medallia MEC instance is located outside the US, enter the appropriate TLD, like eu

Step 3: Validate and Submit

  • Click Validate to confirm your credentials and configuration details.

  • After validation is successful, click Submit.

  • Data ingestion and analysis will begin. Please allow 2–3 hours for your Medallia survey data to appear in Unwrap.