Unwrap integrates natively with Snowflake via Secure Data Sharing, a feature built into Snowflake. At a high level, if you store feedback data in a Snowflake table, you can privately and securely share that data with Unwrap's Snowflake account so that we can pull that data into your Unwrap instance on a programmatic basis.

Steps for Integrating

Step 1: Prepare a Snowflake table

For each data set you want to ingest into Unwrap, you need to create the table of that data in Snowflake. Follow Unwrap's documentation for how to structure the table.

Step 2: Create a share with Unwrap

Configuring a Secure Data Share in Snowflake can be done via the Snowflake UI - Snowflake documentation here.

You will need to input an Unwrap account locator to share the data. To get this locator, please contact your Unwrap account representative and provide the cloud region (AWS, Azure) and the geographic region, as the locator will be different depending on the Snowflake cloud (e.g., AWS, Azure) and Region that you are hosting your data. Based on your cloud provider and region you share, we will share the corresponding Snowflake account locator. Please provide Unwrap with the fully qualified share identifier once you’ve created it. It should look something like ORG_NAME.ACCOUNT_NAME.SHARE_NAME. This will allow us to instantiate a database from your share within our Snowflake account. 

Step 3: Confirm share is working with Unwrap

Once you've configured the share in Unwrap, work with your account representative to confirm that the share is flowing correctly. Once this is confirmed, you are done and Unwrap will work on getting your data ingested.

FAQs

Once I've made a Secure Data Share, can I update the tables?

Yes. A data share is simply a reference to the original table in your company's Snowflake instance that you have granted Unwrap access to. You should expect to add new rows of data for new feedback regularly, and can add new columns of metadata as you wish. A common problem we see is Unwrap’s grant to view the shared table being revoked upon table refresh. Please ensure that your table refresh process doesn’t revoke Unwrap’s grant when data is updated.

Is Unwrap's access read-only?

Yes, you will only grant Unwrap read-only access to these tables. We won't be able to write back to them or modify them.

Can I share multiple datasets through Snowflake?

Yes, each dataset should be contained in its own table, but there is no limit on the number of tables you can share with Unwrap via Snowflake.